Mikkel Thiel

Effective workflows, great digital experiences and technology that makes a real difference in everyday work are among the things that interest me most. As a Senior Customer Success Manager at Addo Sign, I work closely with businesses and organisations to digitalise their document processes and get more value from the digital solutions they use.

I primarily share knowledge and experience on digital signing, automation and digital document processes — and on how platforms, systems and AI can work together to support businesses.

I have more than 10 years of experience in Customer Success, consulting, leadership and service. My focus on great user experiences goes back to my years at Apple, where I worked in customer service and management. This has shaped my approach to technology: it should not only work — it should be easy to use and create value for the people who use it.