Digitizing processes in municipalities
Ålesund Municipality in Norway has created significantly smoother workflows by digitizing their signature process. With Addo Sign as a tool, the municipality has achieved faster processing, lower operating costs and a more sustainable everyday life for both employees and citizens.
Optimization of administrative tasks
Documents can be signed and returned in minutes instead of days. The reduced manual handling frees up time that can now be spent on core tasks.
Faster process
Digital signatures make case processing flexible and independent of physical attendance, which speeds up the entire process.
Satisfied customers and employees
Citizens get a simpler and more convenient process, while employees experience an easier and smoother workday.
From manual burden to digital propulsion
The challenge
Before digitization, signature processes were characterized by scanning, printing and mailing. This created bottlenecks, delays and high resource consumption, making it time-consuming and cumbersome for both employees and citizens.
Solution
Ålesund Municipality implemented Addo Sign as a tool to streamline signature processes. The system was quickly integrated across the department without technical complications and employees embraced the solution from day one.
The result
Digital signatures made signature tasks significantly easier and more efficient. The municipality saw a reduction of up to 70% in time spent per task, which freed up resources, strengthened the employees' working environment and improved the citizens' experience of the municipality's service.
Easier citizen journey
Paperwork is removed from the signing process and citizens can complete everything digitally - simply and without waiting.
Increased service speed
Documents can be signed anytime, anywhere, accelerating the delivery of municipal services.
Better use of resources
Less manual handling frees up time, cuts costs and reduces paper consumption - a clear win for both the environment and operations.
