Nordic Solar accelerates the customer journey with Addo Sign
Nordic Solar has created significantly faster and more scalable document management by automating both distribution and signature flow. Customers get faster responses, transactions are completed faster, and internal teams can handle large volumes of documents without manual bottlenecks. At the same time, the company has reduced turnaround time by as much as 75%, improving both operational efficiency and customer experience.
Efficient workflows at scale
Automated document management has made it possible to process large volumes of transactions and customer material much faster than before - without extra strain on the team.
Time and cost savings with mass distribution
With the ability to send material to many customers simultaneously, Nordic Solar achieves significant operational savings and can communicate much faster for larger transactions.
Fast and secure digital signature
Fully automated signature flows via SMS and email make the process simple for customers and provide Nordic Solar with secure and compliance-proof document handling.
A digital transformation of Nordic Solar's transaction flow
The challenge
Prior to implementation, Nordic Solar relied on manual mass mailings and physical mail, which made it time-consuming to close large transactions. Mass mailings typically took two full business days, and both response time and time-to-market were hampered by long processes and lack of overview. This negatively impacted the customer journey and prevented the company from responding quickly enough to new opportunities.
The solution
Addo Sign was implemented as a fully automated platform for both mass distribution and digital signatures. The system collects documents, sends them to many recipients at once and allows customers to sign via secure digital channels. The entire process is controlled electronically and can be monitored in real-time.
The result
Processing time decreased by 75% and mass mailings were reduced from two days to a few hours - often completed before lunch. Nordic Solar can now respond significantly faster to business needs, deliver a better customer experience and reduce both administrative costs and the risk of errors. The modern, automated process supports both the growth and ambitions of the company.
Eliminated delays and full reliability
Digital distribution ensures timely and accurate transactions without the risk of delays from mail or manual processes.
Enhanced customer experience and faster response
Customers get faster responses, quicker clarification and faster transaction completion, elevating the overall service experience.
Real-time transparency and control
Document tracking provides a full overview and ensures that all processes are transparent and can be completed without bottlenecks.
Nordic Solar uses mass distribution
When your organization needs to send the same document to multiple customers at once, it can quickly become an administrative burden. With Mail Merge and bulk distribution in Addo Sign, you simply connect a Word template with data from an Excel sheet. In just a few clicks, personalized documents are created and automatically sent out for signature.
